Exchange & Refund policy
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Exchange Policy
We want you to be completely satisfied. Here's how exchanges are handled:
• Eligibility & Timeframe
- Exchanges must be requested within 7 days of delivery.
- Items must be in their original, unused condition, including tags and packaging.
• Exchange Process
- Contact us via email (see details below) with your order number and reason for exchange.
- Once approved, we'll provide return instructions.
• Shipping Costs
- Free exchange shipping: we cover the cost of sending your new item.
- You may be responsible for return shipping unless the item is damaged or incorrect.
• Replacement Options
- Choose a replacement of equal or lesser value.
- If the replacement is more expensive, you only pay the price difference.
• Exceptions
- Custom, personalized, or hygiene-sensitive items may not be eligible for exchange.
- If your item is defective or damaged, report it with photos upon delivery.
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Refund Policy
- Refund requests must be made within 7 days of delivery.
- Refunds are issued for items that are:
- Returned in original, unused condition, with tags and packaging; or
- Defective or damaged upon arrival.
- Refunds are processed within 7–10 business days of receiving the returned item.
- Refunds are issued using the original method of payment.
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Contact Information
- Phone: 03264464538
- Email: verrowatches@gmail.com
